Refund policy

6. Returns & Refunds  

   - Return Policy :

    - Quality Issues : If the product you received has quality issues or does not match the description, please contact us within 7 days of receiving the item. We will offer a return or exchange service. If no complaint is received, we will assume the item is correct.

- Non-Quality Issues: Due to the nature of the product, returns or exchanges for non-quality issues (such as personal preference, size issues, etc.) are not accepted. Please carefully review the product description, specifications, and sizes before purchasing to ensure it meets your needs.

-Special customized products: For special customized products (such as goods customized according to customer needs), due to its personalized production, can not be returned or exchanged. Please check the customization requirements carefully before confirming the order to ensure that there are no errors.

    - Refund Processing: Once we receive the returned item and confirm it meets the return criteria, we will process the refund within 5 business days.

 

7. Disclaimer  

   - Force Majeure: We are not responsible for shipping delays or failure to ship due to force majeure events (such as natural disasters, war, strikes, etc.). However, we will communicate with you and provide a solution to the best of our ability.

   -Incorrect Address : If the package cannot be delivered due to an incorrect or incomplete address provided by the buyer, we will not be responsible. Please ensure the address you provide is accurate.

 

8. Customer Support  

     - Contact Us: If you have any questions about our shipping policy or need further assistance, please feel free to contact us:

     - Email: sales2@barluscam.com

     - Online Support: Visit our website and click the online customer support icon at the bottom right.

 

We are committed to providing you with the best service and products. Thank you for your understanding and support!